TERMS & CONDITIONS

CUSTOMER CARE

At Studio Terra, we are committed to offering a thoughtful and transparent customer experience, reflecting the same care and attention that goes into the creation of our handmade ceramics.

For any questions regarding products, orders, or general information, customers can contact us through the contact form available on the website or by email. We aim to respond to all inquiries within 48 hours on business days.

Each piece is handmade and may present small variations in shape, color, and texture. These differences are not considered defects but part of the uniqueness and authenticity of artisanal craftsmanship.

We carefully inspect every product before shipping to ensure quality and integrity. If a product arrives damaged or defective, customers are invited to contact us within 48 hours of delivery, providing photographic evidence of the issue.

Our goal is to ensure a smooth and satisfying experience from browsing to delivery, maintaining a direct and respectful relationship with our customers.

Privacy & Safety

PRIVACY & SAFETY

Studio Terra respects the privacy of its customers and is committed to protecting personal information.

Any data collected through the website — including names, email addresses, shipping details, and payment information — is used solely for order processing, customer communication, and service improvement. Personal information is never shared, sold, or distributed to third parties.

All transactions are handled through secure payment systems, ensuring the protection of sensitive data. Customers’ information is stored with appropriate security measures and used only for the purposes related to their interaction with Studio Terra.

By using this website, customers consent to the collection and use of their information in accordance with this policy.

WHOLESALE INQUIRIES

Studio Terra welcomes collaborations with selected retailers, concept stores, and galleries interested in offering our handmade ceramics.

For wholesale requests, partnerships, or stockist information, interested parties are invited to contact us via email with a brief introduction of their store or project. We will provide a wholesale catalog, pricing details, and conditions upon request.

We value partnerships that share our appreciation for craftsmanship, design, and thoughtful objects.

PAYMENT METHODS

Credit / Debit Cards
PAYPAL
Offline Payments